7394 – SO Doc. Posted Twice

Issue Summary: [7394] Sales Orders were posted twice due to manual creation of duplicate documents by users, causing confusion and potential errors.

Resolution / Workaround: The Support Team investigated the issue and found that the Sales Orders were not system-generated duplicates. They explained to the customer that the updated drafts were no longer in a pending status and had already been approved and created into Sales Order documents. The team recommended using the ‘Approval Status Report’ to view only drafts that are still ‘pending’ approval, which can be accessed via Administration Module → Approval Process.