6723 – Sale order prefixed no disordered

Issue Summary: [6723] Users encountered an issue with prefixed numbers not being disordered when creating Sales Orders/ Purchase Orders, resulting in a system message ‘Enter valid number; document number already exists’.

Resolution / Workaround: The issue was fixed by the support team, but no specific details on the root cause or steps taken are provided. The ticket was closed after a Viber conversation with the customer.