6786 – Two Invoices data is blank in extracting AR Invoice Print Form

Issue Summary: [6786] Two Invoices data is blank when extracting AR Invoice Print Form, with error message ‘Page header or footer longer than a page’ in Crystal Report Windows Forms Viewer.

Resolution / Workaround: The issue was identified as related to the print form preview and network stability. The customer was advised to try checking the print form preview again. When the issue still persisted, a remote session was requested to further investigate the problem. During the remote session, it was discovered that the error message ‘Page header or footer longer than a page’ is similar to an old ticket (MCG #6614). The root cause of the issue was not explicitly stated in the log notes, but the customer was advised to try different PCs and users to print the invoices directly.