7669 – How to close the Down payment

Issue Summary: [7669] Customer overpaid for Sales Order (SO) and needs to refund the excess amount.

Resolution / Workaround: To resolve the issue, follow these steps: Cancel the Incoming Payment linked to this AR Down Payment, Create a Credit Memo for the AR Down Payment, Re-post the AR Down Payment with only the actual amount of the Sales Order applied, and Re-post the Incoming Payment. This ensures ledger integrity and keeps the Sales Order properly applied.