7260 – Request for System Configuration and Enhancements 4

Issue Summary: [7260] Customer requested to set a restriction based on specific time periods when generating reports for inactive customers, and also asked the system to automatically generate foreign exchange gain or loss entries when processing incoming payments in foreign currencies.

Resolution / Workaround: The issue was due to the customer’s process of entering payment amounts directly using a different rate for local currency. The support team explained how SAP handles local currency and exchange rates, and advised the customer to update the exchange rate if there is a rate difference. Additionally, they provided information on how Exchange Gain/Loss works in SAP.