4684 – SAP System Report Issue

Issue Summary: [4684] SAP System Report Issue: ‘Display Customer with Zero Balance’ checkbox was ticked, causing discrepancies in Balance Sheet Report and Customer Receivables Aging Report.

Resolution / Workaround: The client performed a JE Adjustment to correct the issue. The root cause identified was that the ‘Display Customer with Zero Balance’ checkbox was ticked, which caused the discrepancy between the reports. Ticking this checkbox only when necessary should prevent similar issues in the future.