6179 – Requesting for Ticket Usage

Issue Summary: [6179] The customer requested the ticket usage report for the current year, specifically asking for the tickets used during a certain period.

Resolution / Workaround: The support team proposed updating the ticket list report of October 3rd to reflect the number of tickets raised during November. The customer was asked to contact them if there were any further questions or concerns. Upon closing the ticket, the customer was requested to provide a rating to improve future support services.