5928 – AR Invoice Cancel

Issue Summary: [5928] AR Invoice cannot be canceled due to ‘Document Update (Pending)’ status and duplicate document issue.

Resolution / Workaround: The root cause was identified as a duplicate AR Invoice document with an approved status. To resolve the issue, the support team enabled specific settings under the Approval Process section of the BP tab in the General Settings window. However, even after updating these settings, the error persisted. Further analysis and testing were required to find a solution. The customer was requested to restore the latest Live database backup to the Testing database so that the solution could be applied and tested.