7708 – MSCN Company_ Not Due Blocked but customer has exceeded the due limit

Issue Summary: [7708] Customer’s billing numbers were not being due-blocked despite exceeding the due limit, causing discrepancies in customer accounts.

Resolution / Workaround: The system behavior was correct as it suppressed warning messages for JE transactions that were not past due. The root cause of the issue was that ‘days in arrears’ were manually adjusted only after delivery completion, which affected the calculation of days in arrears for due, overdue, and not due items.