7604 – Open status & balances in “Manage Customer Line Items”

Issue Summary: [7604] Open status & balances not updating correctly in ‘Manage Customer Line Items’ due to incorrect posting and clearing of incoming payments.

Resolution / Workaround: The issue was resolved by using the reset cleared items app with specific clearing journal entries for each affected customer (1002501, 1000914, and 1002671). The steps involved resetting and reversing the cleared items using the provided journal entries.