8169 – Clear FI document

Issue Summary: [8169] Customer was unable to clear FI documents using the recommended method, resulting in incomplete payment processing.

Resolution / Workaround: The customer was advised to use ‘Clear Open Items – Automatic Clearing’ and provided step-by-step instructions on how to manually clear the open items by selecting original and reversal journal entry numbers, ticking ‘Select Suppliers’, keeping ‘Test Run’ ticked for a successful test run, and then unticking it for real processing. The solution was verified as working successfully.