8403 – Incorrect Bank Details shown on FI invoice For entity 1010

Issue Summary: [8403] Incorrect bank details were shown on FI invoices for entity 1010 due to the system prioritizing PO box over street address.

Resolution / Workaround: The root cause was identified as SAP standard behavior, where the ‘Post Office Box’ address is prioritized over the ‘Street Address’. To resolve this issue, Neville recommended removing the PO box and post office postal code from the customer master data, as the postal code field already included the required information. The correct bank details were then updated in the test tenant, confirmed by Keith, and finally deployed to production.