Request to assist HANA server installation or version upgrade

Issue Description: Specific client issue

Normally, Vanguard CTIF team do HANA installation and version upgrade process at operation downtime. Issue happened environment may not Vanguard’s CTIF installation and maintenance management.

Required Steps:

Check with the client the information of install or upgrade. (eg. wants to test new feature, or wants to solve the SAP related issue)

Check with the client whether Installation or upgrade process was facing on LIVE environment or testing environment.

Assign the ticket to CTIF team member.